There are no silly questions.

JUST FREQUENTLY ASKED ONES, SO WE MADE A LIST.
HOW ARE ROSELEAF CAKES AND PASTRIES MADE?

We use only the very best ingredients available, including free range eggs, Anchor butter, Valrhona cocoa, Callebaut & Valrhona chocolate and all-natural fruits, spices and other flavourings, including organic Madagascan vanilla. We do not operate a production line or use industrial machinery; all our cakes are freshly baked each day in small batches and iced one order at a time. It takes longer but they taste better.


HOW LONG WILL MY CAKES STAY FRESH FOR?

All our products are made without artificial preservatives and we always recommend eating them on the day to enjoy them at their best. Depending on your needs you may want to get your cakes a day before you plan to serve them, and that's fine too - just store in their boxes at room temperature, or in the fridge if the weather is very warm.

When storing cake in the fridge always allow it to come to room temperature before serving - please note that for large cakes this can take several hours. In the (unlikely) event you find that you have cakes left over they’ll stay fresh for a day or so in their box, or an additional day in an airtight container. We do not recommend freezing our cakes.


WHAT SIZE ARE YOUR CAKES?

Our Cakes are available in 8” and 10” diameter and are approx 6”-7" high depending on flavour and decoration. A 8” cake provides 8-12 generous servings; 10” cakes serve 12-16.


WHAT SIZE ARE YOUR BROWNIES?

Our Brownies are available in a slab and arrive whole for you pre-cut. A slab will 7” will give you approximately 9-12 generous squares.


DO YOU MAKE GLUTEN FREE AND VEGAN CAKES?

Yes - we feature both Vegan and Gluten Free flavours every day in our Al Quoz store, and we have a selection available to order. Please note that we do not currently offer any flavours that are both vegan and gluten free, but we're working on it!


HOW / WHERE DO YOU DELIVER?

All our cakes and pastries need to be hand delivered as they are freshly baked and fragile. We offer a door to door delivery service UAE-wide, with an early delivery option also available if you’d like your cakes to arrive by 12pm. For orders that need to arrive at or by a more specific time please contact us.
Orders can be collected from our café in Emirates Hills, Monday-Sunday, and we are happy for direct couriers to collect on behalf of customers. Please ensure if arranging your own courier that your driver has the name the order was booked under and the order number when they come to collect.


CAN I COLLECT MY CAKES FROM YOU?

Of course - orders can be placed for collection from our café in Emirates Hills. Please bring confirmation of your order when collecting.


CAN I COLLECT A DAY IN ADVANCE?

Collecting your cake the day before you need them is fine. Please ensure you store and transport them safely as we cannot accept responsibility for cakes once they have been collected.


HOW FAR AHEAD SHOULD I ORDER?

We recommend ordering cakes a minimum of two days in advance, but we do get very busy so it’s worth allowing more time if you can. This is especially true for very large orders and orders involving lots of bespoke decoration. For other large orders it is advisable to give us as much notice as possible. Larger cakes, especially bespoke cakes, require more notice and we recommend giving at least two weeks’ notice or more if possible.
We will always try to accommodate last-minute orders whenever we can; if you have a cake or cupcake emergency and need an urgent order please call us on 050 571 1944 and we'll do our very best to help.


WHAT IF I NEED TO AMEND OR CANCEL MY ORDER?

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. We will always be as accommodating as we can if you need to change or postpone an order but please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible. For a full run-down on our terms and conditions please see below.


FULL TERMS & CONDITIONS

Roseleaf

Terms and Conditions

Two Birds One Stone Cafe (Roseleaf) maintains the www.roseleafcafe.com Website (“Site”).
The following are the terms of use that govern use of the Site (“Terms of Use”). By using the site you expressly agree to be bound by these Terms of Use and the Roseleaf privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Roseleaf reserves the right to change these Terms of Use at any time, effective immediately upon posting on the site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Roseleaf may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Roseleaf may change, suspend, or discontinue any aspect of the Site at any time. Roseleaf may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

SITE OPERATION: United Arab Emirates is our Country of Domicile. Roseleaf controls this Site from the U.A.E. Roseleaf makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

PURCHASES. Roseleaf accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver Roseleaf. All refunds will be made onto the original mode of payment.

OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. Roseleaf will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.
REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Roseleaf through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Roseleaf to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Roseleaf to do so. The content and software on this Site is the property of Two Birds One Stone Café (Roseleaf). The cardholder must retain a copy of transaction records and Merchant policies and rules.

YOUR ACCOUNT. If you use Roseleaf’s Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Roseleaf’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Roseleaf will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Roseleaf has no control over these sites or the content within them. Roseleaf does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Roseleaf does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Two Birds One Stone Café (Roseleaf) for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at hello@roseleafcafe.com

COPYRIGHT POLICY. Roseleaf may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY. Roseleaf is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Roseleaf’s system. The On-line Materials are Two Birds One Stone (Roseleaf) intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Roseleaf, except as expressly and specifically permitted under these Terms of Use.
The On-line Materials are and will remain the exclusive property of Two Birds One Stone Café (Roseleaf) All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Roseleaf. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Roseleaf.

You acknowledge and agree that Two Birds One Stone Café (Roseleaf) will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Roseleaf’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Roseleaf or perfect these rights, titles or interests in Roseleaf name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. ROSELEAF MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. ROSELEAF ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. TWO BIRDS ONE STONE CAFÉ (ROSELEAF) SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATATIONS. ROSELEAF WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in Roseleaf’s sole discretion, and without prior notice, Roseleaf may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Roseleaf believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Roseleaf, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Two Birds One Stone Café (Roseleaf) for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Two Birds One Stone Café (Roseleaf) may release user information about you if required by law or subpoena.

ARE YOU HIRING? DO YOU OFFER INTERNSHIPS?

We're a small team and in general if we're hiring we will advertise on our website and social media. We're always interested to hear from people who are as passionate as we are about cake though, and we also try and offer as many internships as possible throughout the year. If you'd like to be considered for an internship or any other position please email us including as much information about yourself as possible along with some photos of your work.